Hotel Services

FOR ALL EMERGENCIES
PLEASE DIAL 9-1-1

POLICE DEPARTMENT
864.271.5333
(Non-Emergency)
4 McGee St.
Greenville, SC 29602

FIRE STATION
864.467.4445
880 E. Stone Ave
Greenville, SC 29601

ST. FRANCIS DOWNTOWN EMERGENCY DEPARTMENT
864.255.1000
1 St. Francis Drive
Greenville, SC 29601

LUXURY TURNDOWN

Details coming soon.

HOW TO PAY WITH BITPAY?

Please mention to the front desk upon check out that you wish to pay via Bitpay. Learn more.

FRONT DESK SERVICES

Our front desk Grand Performers offer personalized concierge services. Visit the front desk desk, press ‘Guest Services’ on your telephone, or dial extension 5004 to have the front desk arrange:

  • Dinner recommendations
  • Personal transportation services
  • Limousine services
  • Ordering special amenities
  • Flower deliveries
  • Mail/package services
  • Maps & information on local retailers and nearby shopping malls
  • Local area attraction and event information
  • Local sporting events schedules
  • Outdoor recreation such as biking, golf and local
  • Personal recommendations for Greenville things to do

DAILY ACTIVITIES

  • Game Library
  • Book Library
  • Bike Rentals (Available first-come, first-serve basis. Additional rentals can be made through our partner, Reedy Reels.)

EXPRESS CHECKOUT

For your convenience, use our Express Check-Out option. Upon departure, leave your keycard with a Front Desk Grand Performer or call Guest Services and we will complete your check-out over the phone. Check-out time is 11:00 am.

TELEPHONE SERVICES

For voicemail retrieval, simply press the ‘Message’ button on your telephone. Local calls are complimentary, long distance calls are $1 per minute with a $7.40 connection fee. International calls can be made with operator assistance. Please contact Guest Services if you need additional information.

LOST & FOUND

Contact Guest Services.

HIGH SPEED INTERNET ACCESS

Wi-Fi access is complimentary. For instructions and additional information about high speed internet service, please call 877.338.5368 for assistance.

ROOM SERVICE

Room Service is available from 6 AM – 11 PM. Snack menu available through front desk after these hours.

IN-ROOM AMENITIES

All guestrooms include basic amenities to make your stay more comfortable. If you require additional items, please contact the front desk.

  • Air conditioning with individual climate control
  • JBL Bluetooth stereo and clock
  • Nespresso In-Room coffee and tea selection in rooms
  • Down feather pillows
  • Iron (upon request) and ironing board
  • Mini fridge
  • Steamers
  • Phone

HOUSEKEEPING AND GUEST REQUEST ITEMS

Our Housekeeping Grand Performers are available to service your guestroom or suite between 8:00 am-6:00 pm. Please contact Guest Service should you require housekeeping services at a specific time during your stay or need any of the following items:

  • Additional mini fridge (additional fee applies & Based on availability)
  • Microwave available upon request (additional fee applies)
  • Mouthwash, comb, disposable razor, shoe mitt, shower cap
  • Vanity kit
  • Toothpaste / toothbrush
  • Feminine products
  • Additional bed / bath linens
  • Rubber bath mats
  • Rollaway bed (Based on availability. King rooms only.)
  • Crib

Parking Options

We offer Valet Parking for $25 per night. Day and event valet parking is $15.

IN-ROOM SAFE & SECURITY

Located in the closet. For your security, use the safe for all valuables, lock all windows and doors, use the viewport to ID all visitors, keep your keycard with you at all times and identify employees by their name tags. Safe deposit boxes are available by contacting the front desk.

LAUNDRY & DRY CLEANING

For collection of dry cleaning or laundry, please press the ‘Guest Services’ button on your telephone keypad or simply drop off your items at the desk. We offer same-day service Monday through Friday. Pickup is at 8:00 am for return by 7:00 pm. There is no pickup on weekends or national holidays. Dry cleaning or laundry received after 8:00 am will be returned the following day.

FITNESS CENTER

Reinvigorate in our Fitness Center (located on the lower level) 24 hours a day. Facilities include treadmills, Peloton™, cross-trainer, life cycle, free weights and multi-weight station. Call Guest Services for further details. Note; your guestroom keycard is required for access.