Frequently Asked Questions

What time is check-in and check-out?

Check-in at 4pm, Checkout at 11am

Does the hotel have Wi-Fi access?

Guests of the hotel receive complimentary Wi-Fi access.

Is there a fitness center and spa?

We have an 24-hour on-site fitness center equipped with treadmills, stationary bikes, a Peloton™ and a variety of free weights. Services at our on-site spa, Poseidon Spa, are by appointment only.

What are the parking rates and/or options?

We offer Valet Parking for $25 per night. Day and event valet parking is $15.

What is the pet policy?

We allow pets up to 60 lbs, with a maximum of two dogs per room. Pet fees apply.

What restaurants, lounges and/or bars are nearby?

The hotel offers Between The Trees and the Spirit & Bower, which both offer breakfast, lunch, dinner and evening cocktails. There are a variety of restaurants, cafes and bars within a three-mile radius of the hotel. Our on-site concierge and front desk team are happy to assist you with recommendations, make reservations and provide directions.

Is outdoor seating offered at the on-site restaurant, bars and lounges?

Yes, Between The Trees and Spirit & Bower offer outdoor seating.

Is room service available?

Yes, 6am – 11pm. Menu items from Between The Trees are available for room service. Visit our dining page for latest menu. Snack menu available through front desk after these hours.

Do the hotel bars and lounges offer a happy hour?

Yes, Spirit & Bower offer happy hours. Please inquire at the front desk for the most current hours.

Does the hotel offer car charging stations?

Yes, we have two—a Tesla Supercharger and an EV fast charging station.

Does the hotel have a shuttle service?

Yes, our Kessler Shuttle runs daily from 10am until 10pm, within the 3-mile radius of downtown Greenville.

Where are the designated smoking areas?

Our hotel is designated non-smoking. We ask that all guests wishing to smoke do so a minimum of six feet away from any guest entrance. Please see our front desk team for specific locations.

Does the hotel offer bicycle rentals?

The hotel offers bicycle rentals on a first-come, first-serve basis. Additional rentals can be made through our partner, Reedy Reels. Please see our front desk team or concierge for assistance.