Hotel Services

ROOM SERVICE

Room Service is available from 6:30 am–11:00 pm.

CONCIERGE SERVICES

Our concierge or front desk Grand Performers offer personalized concierge services. Visit the front desk or concierge desk, press ‘Guest Services’ on your telephone, or dial extension 5004 to have the concierge arrange:

• dinner reservations
• personal transportation services
• ordering special amenities
• flower deliveries
• mail/package services
• maps & information on local retailers and nearby shopping malls
• local area attraction and event information
• local sporting events schedules
• outdoor recreation such as biking, golf, the beach and local

HIGH SPEED INTERNET ACCESS

Wi-Fi access is complimentary. For instructions and additional information about high speed internet service, please call 877.338.5368 for assistance.

IN-ROOM SAFE & SECURITY

Located in the guestroom nightstand or closet. For your security, use the safe for all valuables, lock all windows and doors, use the viewport to ID all visitors, keep your keycard with you at all times and identify employees by their name tags.

TELEPHONE SERVICES

For voicemail retrieval, simply press the ‘Message’ button on your telephone. Local calls are complimentary, long distance calls are $1 per minute with a $7.40 connection fee. International calls can be made with operator assistance. Please contact Guest Services if you need additional information.

BUSINESS CENTER

The Business Center is located on the lower level and offers an array of support services: photocopying, printing and high speed internet access. Please contact Guest Services for scanning and faxing services.

FITNESS CENTER

Reinvigorate in our Fitness Center (located on the lower level) 24 hours a day. Facilities include treadmills, cross-trainer, life cycle, free weights and multi-weight station. Call Guest Services for further details. Note; your guestroom keycard is required for access.

EXPRESS CHECKOUT

For your convenience, use our Express Check-Out option. Upon departure, leave your keycard with a Front Desk Grand Performer or call Guest Services and we will complete your check-out over the phone. Check-out time is 11:00 am.

HOUSEKEEPING AND GUEST REQUEST ITEMS

Our Housekeeping Grand Performers are available to service your guestroom or suite between 8:00 am-6:00 pm. Please contact Guest Service should you require housekeeping services at a specific time during your stay or need any of the following items:

• mouthwash, comb, disposable razor, shoe mitt, shower cap
• vanity kit
• toothpaste / toothbrush
• feminine products
• additional bed / bath linens
• rubber bath mats
• rollaway bed (based on availability)

LAUNDRY & DRY CLEANING

For collection of dry cleaning or laundry, please press the ‘Guest Services’ button on your telephone keypad or simply drop off your items at the desk. We offer same-day service Monday through Friday. Pickup is at 8:00 am for return by 7:00 pm. There is no pickup on weekends or national holidays. Dry cleaning or laundry received after 8:00 am will be returned the following day.

LOST & FOUND

Contact Guest Services.

SWIMMING POOL

Visit our relaxation pool located through the Marble Garden courtyard off the lobby. The pool is open 8:00 am–10:00 pm. Please observe posted rules.